TICKET RETURN RULES

TICKET RETURN RULES – DIALOG-WROCŁAW ITF*

*Having considered the fact that no official decision had been received by 27 September 2017 from the Ministry of Culture and National Heritage regarding the provision of the grant to fund the festival, the organiser has to cancel 3 Polish spectacles of the main programme: the following performances will not be staged: “The Enemy of the People” by Jan Klata from the Helena Modrzejewska National Stary Theatre in Krakow, “Hymn to Love” by Marta Górnicka, which is a co-production of the Polski Theatre in Poznań and the Chorus of Women Foundation, and “One Gesture” by Wojtek Ziemilski from the Nowy Theatre in Warsaw, as well as meetings over the above spectacles. Due to the fact that the grant has been withheld by the Ministry, the organiser is not able to stage the above performances.
Please be informed that tickets for the performances of the 9th Dialog-Wrocław International Theatre Festival can be returned as from 2 October 2017. Please read the following for more information regarding the ticket return rules.

  1. Persons who have bought tickets through one of the following websites: www.impart.art.pl and www.dialogfestival.pl will be given a refund by a direct transfer to their bank account from the Dotpay system within fourteen (14) days as from 2 October.
  2. Persons who have bought tickets at the Impart’s Ticket Office (17 Mazowiecka Street) are kindly asked to return them at the Impart’s Ticket Office as from 2 October (the Ticket Office is open from Monday to Friday between 12.00 p.m. and 6.00 p.m.), where they will be given a ticket refund.
  3. Persons who have bought tickets at authorised Eventim points of sale (such as Empik, Media Markt, Saturn stores) are kindly asked to return the tickets at the place of purchase as from 2 October, where they will be given a ticket refund.
  4. Persons who have paid for tickets by a bank transfer to the Impart’s bank account and received the tickets at the Impart’s Ticket Office (17 Mazowiecka Street) are kindly asked to return them at the Impart’s Ticket Office as from 2 October (the Ticket Office is open from Monday to Friday between 12.00 p.m. and 6.00 p.m.), where they will be given a ticket refund.
  5. Persons who paid for the tickets by a bank transfer to the Impart’s bank account but have not received them at the Ticket Office yet, will be given a refund directly to their bank accounts within fourteen (14) days as from 2 October.
  6. Persons who have bought tickets through eventim.pl:
  • Persons who have bought printed tickets sent by Eventim are kindly asked to complete the form: www.eventim.pl/obj/media/PL-eventim/pdf/formularz-zwrotu-reklamacji-pl.pdf . The form must be sent at: Eventim Customer Service al. Jerozolimskie 25, 00-508 Warszawa. When sending the form, please attach tickets to be returned and a cash register receipt that confirms the purchase (if no cash register receipt is available, please attach an additional statement, which can be downloaded from: www.eventim.pl/obj/media/PL-eventim/pdf/oswiadczenie-reklamacji-bez-01-2015.pdf). The money refund will be done within fourteen (14) days as from the receipt of the form. Please write on an envelope: ZWROT/REKLAMACJA (RETURN/COMPLAINT). We suggest that all tickets should be sent via registered letter. Please be informed that the Eventim platform does not refund the letter delivery cost.

All non-cash payments will be refunded within fourteen (14) days as from 2 October.

Should you have any questions, please contact us at: industry@dialogfestival.pl